![]() Hi guys, I'm in a bit of a pickle here. So, I traveled to South America a few days ago and since I wanted to be in touch with my family in zones with no internet access, I figured I'd buy a GoPhone, a AT&T SIM card and some credit to top up (I read that roaming it's supported on more than a 100 countries, an my destination was on the list) When I arrived, and to my surprise, I wasn't able to register the phone by calling at the 611 number, so after locating an internet hotspot I registered it using it's website: I registered the Phone with the IMEI, and the SIM card with the ICCID number, and it all went well. I got my wireless number and the temporal password, I was able to add a 'GoPhone refill and go' of 25$ and even choose the International Long Distance Package. But, when I tried to login in to my account, it says that the system will send me a new temporal password through a SMS to my phone, this SMS doesn't arrive. I still can't call 611 from the phone, although I do have cellphone reception, all 5 bars actually. So, I'm stuck. ![]() Do I have the phone active? What am I doing wrong? I just want to be able to receive and send SMS with it, when I travel to the country side. MadMarzo wrote: I called to 800.901.9878 for help, they didn't know their own plans and coverage! AT&T Prepaid Phone, tablets, and plans on AT&T's nationwide network. No annual contract & no credit check. Pick a plan on your terms. Activate your device. Dec 27, 2016. I just purchased a GoPhone as a gift for someone in the hospital who does not have a AT&T account. I also bought a $30 refill card. Read the full step by step guide for AT&T Go Phone activation which is a prepaid phone service by AT&T named as GoPhone. To activate your gophone follow the ste. AT&T Go Phone Prepaid Cellphone Plan. AT&T Go phone has a wide range of options with both monthly unlimited plans for smartphones and basic. Activation Fee. They ended telling me that the roaming plans that AT&T offers are only for Mexico and Canada, and that the other countries listed in the roaming support are the ones you can call FROM the US using AT&T, but not recive calls or SMS from the US to an AT&T phones when traveling in those countries, wich is NOT TRUE, as explained in this simple brochure The only roaming ATT offers for prepaid service is Mexico and Canada. With a postpaid plan, your ATT phone can roam in all of those countries. I have no idea how you found that brochure as it appears to be way out of date but regardless, nowhere in that brochure does it suggest it was for prepaid service. You seem to have assumed that on your own. In fact, one of the items in the brochure specifically states 'Before traveling, an International Roaming feature must be activated on your account.' Had you attempted to do that on your gophone account, I'm sure you would have realized it was not available. So did you even look at the gophone plans before buying the phone and sim card? MadMarzo wrote: I called to 800.901.9878 for help, they didn't know their own plans and coverage! They ended telling me that the roaming plans that AT&T offers are only for Mexico and Canada, and that the other countries listed in the roaming support are the ones you can call FROM the US using AT&T, but not recive calls or SMS from the US to an AT&T phones when traveling in those countries, wich is NOT TRUE, as explained in this simple brochure The only roaming ATT offers for prepaid service is Mexico and Canada. With a postpaid plan, your ATT phone can roam in all of those countries. I have no idea how you found that brochure as it appears to be way out of date but regardless, nowhere in that brochure does it suggest it was for prepaid service. You seem to have assumed that on your own. In fact, one of the items in the brochure specifically states 'Before traveling, an International Roaming feature must be activated on your account.' Had you attempted to do that on your gophone account, I'm sure you would have realized it was not available. So did you even look at the gophone plans before buying the phone and sim card?
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