MetroPCS Terms and Conditions of Service Welcome to MetroPCS. We are pleased that you have selected us as your wireless carrier. Please use this page as a reference for questions about your service and the terms and conditions of service that govern the service(s) you have purchased from MetroPCS. Press 1 to activate your insurance equipment. Verizon Wireless at 1-800-922. Your replacement phone should be activated by MetroPCS no later than 5:00 pm. Can you use a Verizon phone with Metro PCS? How much does it cost to flash a verizon phone to metro pcs? Can I use a Verizon iPhone 4s on Metro PCS' network? Activating your new phone: If you are using your damaged phone or a temporary handset, you must turn off that phone or programming may be unsuccessful. Charge your replacement phone's battery according to the instructions in the user's manual received with your replacement phone. Power on your replacement. Q: If I have questions regarding ordering a phone online or phone features, who should I contact? A: Your phone is already programmed and ready to use all services including internet and MMS once you activate your phone. Phones from Sprint, Virgin Mobile, Verizon, MetroPCS or Boost Mobile are NOT compatible. After you unlock the iPhone you just need to purchase the Metro SIM card to activate the phone. Phone unlocked to Metro PCs. Operate your Unlocked iPhone with. You may not know this, but many cellphones from other carriers are compatible with Consumer Cellular service, too. Since we never require a customer to purchase a new phone from us, you may use your current mobile device. In just a few quick steps, you can switch it over to Consumer Cellular service while keeping your same phone and phone number, too. We know your current cellphone may work just fine, and you may even love using it. That’s why we offer a free SIM card so you can easily switch over your old phone to our cellular service. First, be sure you confirm that you’re no longer in a contract with your previous provider. Your device must be an unlocked GSM phone that accepts SIM cards, which typically means it’s a phone that was previously used with AT&T or T-Mobile. Getting started is easy. Simply call us or go online to order your free SIM card. As always, shipping the card is free. Or, just go to a Target or Sears store to purchase the SIM card for $10 (On your first month’s invoice you’ll see a $10 credit back, which ultimately makes the card free). We also provide all of the various sizes of SIM cards for the wide array of phones out there. To locate a store near you, look here: When you get your new SIM card, give us a call. We’ll quickly activate your phone, and you’ll be good to go. Experience the benefits of our service with your existing device — o No contract service o 100% Risk-free guarantee o o Top-rated provider o 100% US Based Customer Support Here at Consumer Cellular, it’s our mission to save you money wherever we can, and provide a comfortable transition to us. Thank you for letting us know, Linda. In general, unlocked GSM phones work best with our service, or those used with AT&T or T-Mobile. We can’t guarantee that your phone will work with our service, but we are happy to send you a free SIM card to test. With our 30 day Risk-Free Guarantee, you can always try our service, and if it isn’t a good fit with your phone, you can cancel, no questions asked. If you would like to get started, just give us a call at 888-345-5509, and we can get one on the way to you today. Thank you for posting, Terry. We have had some luck using Verizon phones that have a SIM card slot. We’re happy to try our SIM card with your phone, we just ask that you ensure it is unlocked by the previous carrier before doing so. Our 30 day, 300 minute, 300 text message or 300MB of data Risk-Free Guarantee allows you to try our service without anything to lose. You can pick up a SIM card from our display at your local Target or Sears store, order one online, or call us at 888-345-5509. Thank you for taking the time to reach out to us! Thank you for asking, Jeff! In general, unlocked GSM phones work best, but if your phone has a SIM card slot, we’re happy to give it a try! We’ll even give you a $10 credit when you purchase a SIM card, so it’s free to give it a shot. Our SIM cards can be purchased online or over the phone at 888-345-5509, or you can find them at your local Target or Sears store. We’re sure our service would be a good fit for you, so thank you for reaching out to us! Have a wonderful day, and we look forward to speaking with you! Thank you for asking, Richard. Tracfone devices can be either GSM or CDMA, so you would need to confirm that your phone is an unlocked, GSM device. If that is the case, our SIM card may indeed be a good fit. While we can’t guarantee our SIM card will work with every phone, we are always happy to try. Best of all, the SIM card is free so there is nothing to lose! We can get one on the way to you, or you can pick one up from your local Target or Sears store. You can order one on our website, or give us a call at 888-345-5509 and we can get you started. Thank you for commenting! Thank you for asking, Dora. After doing some research, it seems that your Motorola device is a CDMA phone that doesn’t take a SIM card. Unfortunately, these phones typically do not work well with our service as they use a different type of technology. We have a variety of affordable phones available, and we would be happy to work with you to find a good fit for your needs. You can view our phone lineup on our website, or you can visit a local Target or Sears store as well. Also, we can assist you over the phone at 888-345-5509. Thank you again for reaching out, and we hope you have a wonderful day! Thank you for the question, Chy. If your old phone’s SIM card is the same size, you can try it in your new phone. You might be able to make phone calls, but we may need to adjust some settings on our end to get your texting and data functions up and running. If your old phone used a different size SIM card, we can send you a new one. You can get one from your local Target or Sears store, or you can order one online. You can also call us to order one at 888-345-5509. Once it’s activated, just try it with your new phone. If you run into any issues, we’re here to help you. Thank you for commenting, and we hope you enjoy your new phone! Thank you for commenting, Kathy. These are common questions, so we appreciate you taking the time to ask them! You can use our SIM card with your iPhone 4s, as long as it is unlocked by AT&T. We would be happy to send you a SIM card with a different number so you can try our service without any confusion. Once you’ve completed the Next plan, you would need to ask AT&T to unlock your iPhone 6, and then we would be able to port your number over to our service. You can get started with one of our SIM cards by visiting a Target or Sears store, or by calling us at 888-345-5509. You can also complete the process online. Whichever option works best for you, this way you can experience our service Risk-Free without paying for a new device. Thank you for commenting today, and we would be pleased to have you as a customer! We can absolutely help you with that, Anthony. It sounds like your phone would be compatible with our service. You would need to check with MetroPCS to ensure it is unlocked, as that has to be done by the previous carrier. From there, we can take care of porting the number so you can keep your phone number, and your service won’t be interrupted. Our SIM cards are available at Target and Sears, or you can give us a call at 888-345-5509. You can also complete the process online. Best of all, our SIM cards are absolutely free. That way you can start enjoying the benefits of our service without purchasing a new phone. Thank you for commenting today, and we look forward to talking with you soon! Thank you for asking, Trish. We have had success with our customers using an iPhone 5 from Verizon, as long as it has a SIM card slot. Verizon uses CDMA technology, and not all of their phones come equipped with a SIM slot. If your phone does have one, and is unlocked by the carrier, it sounds like our SIM card would work well for you. If you would like to get started, you can purchase one of our SIM cards from your local Target or Sears store, and we will even credit you for the price so the SIM card is free. You can also get one on our website, or you can give us a call at 888-345-5509, and we can get that on the way to you. Thank you for commenting, and we look forward to having you on our service! Thank you for asking, Nick. Without testing our SIM card with your iPhone, we can’t guarantee that our service will work. The best option is to test it with our SIM card which does require you to sign up for a plan. Luckily with our 100% Risk-Free Guarantee, you won’t need to pay anything if it doesn’t work for you. We’ll even refund you the price of the SIM card so you don’t have to pay for that either. We’re happy to answer any questions you have at 888-345-5509, and if you’re ready to get started, we can help you with that, too. We appreciate you posting today and we hope to see you as a customer soon! Thank you for your comment, Dominic. Our SIM cards work best with unlocked, GSM phones. Most Sprint phones use the CDMA network, and are not a good fit with our service. We would be happy to try it, and best of all, we have a Risk-Free Guarantee! You can try the SIM card and our service for 30 days, 300 minutes, 300 text messages or 300MB of data, whichever comes first. If you cancel within that time period, you won’t pay a thing. Our SIM cards are available at Target or Sears stores, online, or over the phone at 888-345-5509. We’ll even credit you $10 on your first invoice so the SIM card is free. Thank you for commenting today, and we hope you’ll give us a try! Great question, Mason. We can immediately stop service on the lost phone so that it can’t be used to make calls or be subject to any overages, just in case. We are also happy to send a new SIM card which can be used with an unlocked, GSM phone (which it sounds like you have on hand). I’ve sent you an email so that we can handle that for your father, or he can call us at 888-345-5509 and we can take care of it from there. We’re sorry to hear about his Doro phone, but we can definitely make sure he has a working device as quickly as possible. Thank you for letting us know! Thank you for asking, Lynn. US Cellular uses CDMA technology, which is different than the type we use (GSM). In general, CDMA phones are not a good fit with our service. An unlocked, GSM phone would be the best option to use with our SIM card. We offer a variety of affordable phone options as well, from feature phones to the latest iPhones. You can see our lineup, or visit your local Target or Sears store. And of course, we’re available to answer any questions you may have at 888-345-5509. We appreciate you reaching out to us! Thank you asking, Richard. In general, unlocked, GSM phones from AT&T or T-Mobile are the best fit for our service. That being said, if your phone has a SIM card slot, we are more than happy to see if your phone would work with our service. To unlock your phone, you would need to contact Sprint and they would send you an unlock code to use. From there, you can purchase one of our SIM cards from your local Target or Sears store, then just call us to activate it. You can also order our SIM card online if that is more convenient for you. And with our Risk-Free Guarantee, you can try our service without any worries. We appreciate you taking the time to reach out to us, and we hope you have a great day! Thank you for posting, Graciela! We would be happy to send you a SIM card. It looks like your device would be a good fit with our service, but you will need to make sure it is unlocked by the previous carrier. To do so, just give them a call and ask them to unlock it. Once you’ve done that, you can give us a call at 888-345-5509, and we can get a SIM card on the way to you! If it is more convenient, you can get one of our SIM cards from your local Target or Sears store, or you can order one on our website. We look forward to hearing from you! We certainly apologize for any frustration, Heidi. We never want our customers to be surprised by their usage, which is why we introduced our Usage Alerts, so that you can be notified of your usage in real time. There is a slight lag due to the way usage is reported by the towers, so if you ever have any questions, we recommend dialing 611 from your phone. That will connect you with our customer service team who can provide you with the most accurate, real-time data. I see that you were able to adjust your plan with Barbara, our customer service representative, so please let us know if there is anything else we can do. We appreciate you taking the time to post today, and we hope you have a wonderful day. The phone I am now using is a Samsung Galaxy S4 and the carrier is AT&T. My contract is up the end of May, 2016, at which time I am considering changing to Consumer Cellular. Right now I have unlimited calling, texting, but only 1GB of data, which the data is nothing, However, I am on the next plan which the cost of the phone is added to my bill. I am thinking of 750 min talk and $40 unlimited text and 4GB data, for a total of $60. What would be the additional charges, like taxes etc.? Without the monthly charge for the phone, phone will be paid next year 2016 at the end of May and then the AT&T bill will be lower. The only difference would be needing more data. Also, when you put in a sim card for Consumer Cellular, will you still have the same apps, does it keep your photos, keep Skype, games, contact list, FaceBook, etc? Thank you for posting, Carol. We’re glad to hear you are considering our service! The great news is that your phone sounds like a good fit for our SIM card, and your reception and service wouldn’t change. When you use our SIM card, any contacts saved to your phone will remain there, as will any apps or music downloaded to your phone. As for additional feeds, the taxes that you pay now will likely be similar to what you would pay with Consumer Cellular, as they are determined by the government in your area. If this sounds like it would be a good option for you, all you need is one of our SIM cards. You can find them at your local Target or Sears store, or you can get one online. We’ll give you a $10 credit on your first month’s bill, making the SIM card free! Once you have the SIM card, just call us using the phone number on the packaging and we’ll get you up and running in no time. Thank you for the post, and we hope to see you as a customer soon! We’re glad to hear you are coming back to Consumer Cellular, Bob. When you’re ready to port your service over in July, all you need to do is give us a call, or purchase one of our SIM cards from your local Target or Sears store. When you call us to activate service, we’ll take care of porting your number. All you’ll need is a statement from your current carrier or the account information. We’ll transfer the phone number to our service, and that will close your previous account. Thank you for reaching out to us, and we look forward to serving you! Good question, Ron! We’ve had customers use unlocked, GSM Windows phones successfully with our service. We can’t guarantee a non-Consumer Cellular phone will work with our service, but we’re happy to do everything we can to make it work! All you need to do is pick up one of our SIM cards from your local Target or Sears store, or get one via our website. Just follow the instructions for activation, and we’ll work with you to get your device configured to work with our service. We look forward to serving your wireless needs for years to come, and we hope you have a great weekend! We appreciate you taking the time to comment, Mike. While our SIM cards work well with most GSM phones, we can’t guarantee all of the features will work well with non-Consumer Cellular devices. We’re happy to do the best we can, but we aren’t always able to support data for some devices, as it works a bit differently than the talk and text features. We’re glad to hear that our customer support team has been able to work with you, and that you are enjoying your service. Thank you for reaching out to us! That’s a good question, Terri. In general, unlocked GSM phones work best with our service. Verizon uses a CDMA signal, but if your device has a SIM card, we’re certainly willing to give that phone a try. You’ll need to contact the original carrier to provide the unlock code, then insert the Consumer Cellular SIM card. We are happy to do everything we can to get that device to work well with our service, but we can’t guarantee that all features will work. You can find one of our SIM cards at Target or Sears, or you can give us a call at 888-345-5509, and we’ll be happy to send one out to you. Best of all, with our risk-free guarantee, you can try it without worry! Thank you for reaching out to us today, we appreciate it! I have a Samsung Galaxy 4 phone, out of contract, which Verizon says they have unlocked. I just received my SIM card from you. Before I go down 9 miles of bad road trying to make the card work, please answer this: Has anyone EVER successfully gone from Verizon’s CDMA to your GSM using your SIM card? And if so, how? I, like so many of your customers, am not in any way well versed in cell phone technology, and I don’t want to go through hours of YouTube videos & frustration just to be told “we can sell you a phone that will work”. I was told by everyone I spoke to @ Consumer Cellular that I would have no problem, but after reading your responses on this page I have yet to see any success storiescan this be done? Thank you for asking, Paula. In general, GSM phones work best, though some Verizon phones that have a SIM card slot can be made to work on our service. You will likely have no issue with your phone, and we’ll do everything we can to make it work for you. When you call to activate your SIM card, we’ll go through the setup step-by-step with you so that you won’t need to spend time searching for answers online. We have had customers use a device previously used with a CDMA carrier successfully, it just depends on the type of phone. If you have any questions about the process, feel free to give us a call at 888-345-5509. We’ll be happy to answer them for you! We appreciate you taking the time to reach out to us today, and we look forward to serving you for years to come! Thanks for the comment, Dennis. In order to complete the transfer from your previous provider, we’ll need the account number you had with that provider. They aren’t able to release your phone number to us and complete the transfer unless we provide them with your account number. Please feel free to either call us with that information or email us. If you’d like to call us, here’s a phone number that will get you directly to the department that handles porting and number transfers: 888-750-5519. Thank you for asking, Cheryl. In general, phones used previously with Sprint don’t always work well with our service, as they use a different type of network. However, some smartphones from other carriers may have a SIM card slot. If so, we are happy to see if your phone will work with us. If you’d like to try, just pick up one of our SIM cards from Target or Sears, or you can order one on our site. We’ll give you a $10 credit, so your SIM card is free. That way, you can try our service to see if it will work well with your device. We’re happy to answer any questions you may have at 888-345-5509, and we can even get a SIM card on the way to you! Thank you again for taking the time to post, and we hope to see you as a customer soon! Thank you for asking, Beverly! As long as the phone has been unlocked by the previous carrier and it is the GSM version, it sounds like our SIM card may be a good fit. We can’t guarantee that our SIM card will work, or that all of the features will be available, but we’re happy to give it a try! All you need to get started is one of our SIM cards. You can get one at your local Target or Sears stores, on our website, or you can order one over the phone at 888-345-5509. Best of all, we’ll give you a $10 credit on your first month’s invoice so the SIM card is free! Once you have the SIM card, just call the activation number and we’ll walk you through the rest. Thank you for taking the time to comment, and we look forward to serving you! Seen lots of talk about “trying” various phones from other carriers on Consumer Cellular. The usual response is “we can try with a free SIM Card”. Curious why you haven’t posted any listing of phones that have been found to work by Carrier? Also, if I have a friend that already has Consumer Cellular, would it be a valid “test” to try putting their SIM card into my phone if I knew it was “unlocked”? Is there any risk in trying this? I would presume if they bought a new Consumer Cellular phone they can transfer service easily this way. That’s a good question, Mike. Many carriers have the ability to customize the phones they offer, so even the same phone model may be slightly different. That’s why we work with customers to find the right settings for their individual phones. In general, unlocked, GSM phones used previously with AT&T or T-Mobile work best with our service. That being said, using a friend’s SIM card may allow you to test your phone, but it may not be the right size, and settings may need to be adjusted on your phone to work. For best results, we recommend testing with one of our SIM cards. It’s risk-free, and we offer a $10 credit so the card is at no cost to you. We would be happy to get one on the way to you, or to answer any questions you may have. Just give us a call at 888-345-5509, and we’ll be happy to assist you. Thank you for taking the time to comment today! Thanks for the reply Ashley. I called Verizon and they said my phone was “unlocked” and that all their phones these days are now to allow international travel. However when we tried putting in a Consumer Cellular SIM card with two different phones they both said something to the effect of “Non Verizon SIM card detected”. Never asked for any unlock code or anything. I’m not convinced the phone is unlocked or else this simply will not work??? Is there something else for me to try with the SIM card testing? We’re glad to hear that you’re considering our service, Richard! I was able to research your phone a bit, and it appears to be a CDMA device used previously with Verizon. In general, CDMA devices are not a good fit with our SIM card as we use the GSM network. Our Doro PhoneEasy 626 is well regarded by many of our customers, and with our 30 day Risk-Free Guarantee, you can try it out to see if it is a good fit. You can take a look at it. We’re happy to answer any other questions you may have over the phone at 888-345-5509. We appreciate you taking the time to post, and we hope to see you as a customer soon! Thank you for asking, Deloris. Straight Talk offers a variety of devices, and as long as your phone is an unlocked, GSM phone, we’re happy to try it with our SIM card. We can’t guarantee that it will work, but with our free SIM card, you can test it risk-free. You can find our SIM cards at your local Target or Sears store, on our website, or you can call us at 888-345-5509 to order over the phone. Whichever option works best for you! We’re glad to hear that you are considering our service, and we hope to see you as a customer soon! Thank you for asking, Carl. I was able to take a look at your account, and I see that you were able to activate your new phone earlier today. Please turn the phone off, then check to make sure the SIM card is fully inserted into the phone by taking off the back cover. Then, turn the phone back on. If that doesn’t resolve the issue, please give us a call at 888-345-5509. We’ll be happy to troubleshoot it further and get your new phone up and running. Thank you for bringing this to our attention, and we hope you have a great day! Your answer to Trish (May 3, 2015 8:46 AM) regarding using an iPhone5 from Verizon with your SIM card partially answers a question I have. My Verizon iPhone5 is the dual CDMA/GSM model (A1429) with a SIM slot, so I expect that standard phone services should work just fine. Although you say in your answer to Trish that “we have had success”, my question is about LTE service with this combination. Will LTE work? The phone specs state that LTE (Bands 1, 3, 5, 13, 25) are supported but I don’t know what Consumer Cellular uses or if there are other configuration issues. If I take the phone to a store can they check this for me and/or does the free SIM card allow me to check this specific feature BEFORE signing up for Consumer Cellular service? The responses I see on this page seem to imply that issues can only be resolved AFTER signing up which would require terminating Verizon and then HOPING that the iPhone5/SIM combination works. Good question, Bill! Yes, we do offer service to LTE devices. One alternative that you may find acceptable, is getting a new (and FREE) SIM card with a new phone number. We have a risk-free trial period of 30 days, so you can test this out without porting your number over from your current provider. Plus, you can cancel this number at not cost to you within the 30 day period. We’ll need to help you adjust a few settings to insure everything works via LTE. If you’re interested in learning more about this option, please feel free to contact us at 888-345-5508 or at and we’ll be more than happy to help! The good news for you in this scenario is if you cancel that temporary number within the 30 day risk free trial period, you won’t have to pay a dime! At that point, you can start over, this time with the knowledge that everything is going to work to your liking, and have your number ported over from Verizon. There is no additional charge for porting your number over. Please note, we’ll need to assist you with changing a few settings to make sure everything is in order once you receive the SIM card. If you have any additional questions about this process, please feel free to give us at ring at 888-345-5509. We would love to have you back, Stu. The best way to know if your phone will work well with our service is to test it using one of our SIM cards. We can activate your account with a new phone number, and if the SIM card works well for you, we can always transfer your current phone number to your account later. Best of all, you can find our SIM cards at your local Target or Sears store and we’ll give you a $10 credit on your first invoice. So the SIM card is free of charge! If you like, we can even get one on the way to you. Just give us a call at 888-345-5509, and we’ll be happy to help you. Thank you for reaching out to us, and we hope you have a great day! Thank you for asking, Jim. In general, an unlocked, GSM phone will work best with our SIM card, which includes phones previously used with AT&T or T-Mobile. You can check with your previous provider to ensure the phones are unlocked, then you can give our service a try with one of our SIM cards. You can find them at your local Target or Sears store, on our website or we can get one to you over the phone at 888-345-5509. We’re also happy to answer any questions you may have about our service. We appreciate you taking the time to comment today, and we hope to see you as a customer soon! Thank you for asking, J. In general, unlocked GSM phones that were used previously with AT&T or T-Mobile work best with our service, but if your iPhone 5s has a SIM card slot, we are happy to do our best. The best way to find out is to test your phone with one of our SIM cards. You can find them at your local Target or Sears store, on our website, or we can send you one if you give us a call at 888-345-5509. Best of all, we’ll give you a $10 credit so the SIM card is free. We look forward to working with you, and we appreciate you reaching out to us! Thank you for asking, Justin. In general, our SIM cards work best with unlocked GSM phones, such as those used previously with AT&T or T-Mobile. We can’t guarantee that our SIM card will work with your phone, but we’re happy to try! The best way to test it is with one of our SIM cards. You can pick one up from your local Target or Sears store, order one through our website, or we’re happy to send one to you if you give us a call at 888-345-5509. Best of all, we’ll give you a credit so that the SIM card is free! Thank you for asking, and we hope to see you as a customer soon! Great question, Jonathan. As long as your version is GSM compatible, it will most likely work. We have had success with customers using an iPhone that was previously with Verizon as long as it meets that criteria. You can find our SIM cards online, at Target or Sears stores, or you can order one from us over the phone. If we can answer any questions you might have about our SIM cards or services, we’re happy to help you at 888-345-5509. Thank you for taking the time to post today, and we hope to see you as a customer soon! Thank you for asking, Bill. In general, phones used previously with Verizon are not the best option as they use CDMA technology and we use GSM. Unlocked GSM phones work best, such as phones used previously with T-Mobile or AT&T. You’ll also want to make sure the phone is unlocked by the previous carrier as unfortunately we don’t have the ability to do that. We can answer any other questions you may have about using our SIM cards if you give us a call at 888-345-5509. We’ll be happy to help you! We appreciate you taking the time to comment today, and we hope you have a great day! Nadene I see that you asked Ashley about a Nokia Lumia phone. I love my Nokia 640 LTE. However, have had nothing but trouble with the tech staff at Consumer Cellular. We spent many hours with different people today to try to get my phone to send photos. I finally found the information out online on a forum with a number of people who are having the same difficulty with Consumer Cellular. I can now send photos but can’t send videos. If that isn’t a problem for you and you want a phone service that allows you to use the Nokia as a phone go with them. But if you want to send videos to loved ones, I would go with another cellular company. Fed up with Consumer Cellular! Thank you for posting, Jennifer. In most cases, our SIM cards work well with unlocked, GSM phones, but some do require additional efforts on our part. We are sure to tell customers using our SIM card with a device that did not come from Consumer Cellular that we can’t guarantee that every feature will work. With Windows phones, we do have to provide some additional APN information that must be entered into the phone. We’re sorry to hear that you experienced messaging issues with our service, and if you give us a call at 888-345-5509, we’re happy to discuss them with you. Thank you again for posting, and we look forward to talking with you! Great question, Paul. It’s always best to have the phone unlocked prior it using our SIM card with it. That will make it easier for your phone to receive any updates and settings we can provide. While we can’t guarantee that your phone will work with our service without trying it first, it does sound like it may be a good fit. Once you’re able to get the phone unlocked, you’ll be able to try it with our SIM card. If you run into any issues, we’ll be happy to troubleshoot them for you at 888-345-5509. If you’re ready to give it a try, we can get a SIM card on the way to you. Thank you for commenting, and we look forward to talking with you! Thank you for asking, Steven! In general, you can use most unlocked, GSM phones with our SIM cards. Please be mindful that we can’t unlock phones from another carrier, so you’ll want to check to be sure the previous carrier has done so. You’re welcome to try the SIM card from your previous phone. If you run into any issues, we may need to send some updates so that all features work with your new device. Just give us a call at 888-345-5509 if you have any questions or concerns. We appreciate you taking the time to comment! Thanks for asking, Mark! In general, phones used previously with Verizon may not work with our service, but we have had some luck with the newer iPhones. First, you’ll need to make sure the iPhone is unlocked by your previous carrier. Next, you’ll need one of our SIM cards. You can find them on our website, at your local Target or Sears store or we can help you order one at 888-345-5509. Then just give us a call, and we’ll walk you through the process. We can’t guarantee that our SIM card will work with you phone, but we can certainly do our best to make it a success! We appreciate you commenting today, and we hope to see you as a customer soon! Thanks for the question. One of the easiest ways to move your contacts from your Doro Phone to your iPhone is via the SIM card in your Doro phone. First, you’ll need to make sure your contacts are saved to that SIM card, then move the SIM card from your Doro phone to your new iPhone, temporarily. Once the Doro SIM is in the iPhone, you can copy the contacts from your SIM card to the iPhone. After you’ve done that, you can remove the SIM card that was originally in the Doro phone, and replace it with the new SIM card that came with your new iPhone. If you need any assistance with this process, please feel free to give us a call at 888-345-5509. After reading all the question and answers, I believe that a consumer cellular sim card will not work in a Wal Mart straight talk CDMA phone, I believe that straight talk will not unlock the phone for use of a sim card from consumer cellular. I also think that you know this to be a fact but you will not say so and quit wasting our time. Just say that you can’t do it and let use either buy a consumer cell phone or not. Waste of time sending a useless sim card when you know it will not work. Sorry that is the way I feel, about all this Surly you know by now if your sim card will work in straight talk CDMA phones or not. Thank you for posting, Dale, and we do understand the confusion. Some phones used previously with a CDMA network do work with our service, as long as they have a SIM card slot. A great example are the more recent iPhones. Most carriers will unlock phones, but we don’t have any control over the policies of other carriers. That’s why we recommend trying our SIM card with your phone before purchasing a new one. Our SIM cards are free of charge with our $10 credit, so we always recommend that option first as to save our customers money. We can only guarantee that our own phones will work on our service. If you have a question about a specific model of phone, we’re happy to make a recommendation, but in general, GSM phones that have been unlocked work best. Please feel free to call us at 888-345-5509 if we can answer any other questions about our SIM cards or about our service. Thank you for your feedback, and we truly appreciate you taking the time to post. Good question, Phil. In general, phones used previously with US Cellular are not always a good fit as they use the CDMA network, while we use GSM. That’s why our SIM cards work best with unlocked GSM phones. Some newer model smartphones may be able to use our SIM cards, but we would need to try it to find out. If you like, you can try our SIM card first before purchasing a phone. We’ll give you a $10 credit, so the SIM card is free of charge to you. You can find our SIM cards on our site or also at your local Target or Sears store. We can also answer any questions you may have at 888-345-5509 if you like. Thank you for taking the time to post today! Thank you for asking, Dana. In general, our SIM cards work best with unlocked GSM phones, like those used previously with AT&T or T-Mobile. However, some newer smartphones that have a SIM card slot can be used with our service. If you can, remove the backing on your phone and check to see if there is a SIM card there. If so, we’re happy to try ours to see if our service will be a good fit. You can find our SIM cards at your local Target or Sears store, here on our and over the phone at 888-345-5509. We can’t guarantee that our SIM card will work with your phone, but we will certainly do our best to make it work! Thank you for taking the time to post today, and we hope to see you as a customer soon! Thank you for asking, CeeCee. In general, our SIM cards work best with unlocked GSM phones, such as those used previously with AT&T or T-Mobile. The best way to know if your phone will work with our service is to try our SIM card. With our 100% Risk-Free Guarantee, you can try our service to see if it will be a good fit for you and your device. Our SIM cards can be found at your local Target or Sears store, on our site or we can send you one if you call us at 888-345-5509. Thank you for taking the time to post, and we look forward to speaking with you! Thank you for asking, Leo. For the best results, you’ll want to make sure it is an unlocked GSM version. If you aren’t planning on using any data, you may be able to simply switch SIM cards. If you want to send any text messages, we may need to adjust some settings on the actual phone. While we can’t guarantee that a phone purchased elsewhere will work with our service, many of our customers have had great luck using our SIM cards. If you have any questions about using our SIM card, please feel free to call us at 888-345-5509. We appreciate you taking the time to post today! Great question, Renea. In general, phones that are designed to work with either T-Mobile or AT&T will work well with our SIM cards, but we can’t guarantee a device that we don’t offer will work with our service. Many of our customers use phones with our SIM cards without an issue, so just be sure that any phone you purchase is unlocked. Only the phone’s original carrier can unlock a device, so unfortunately, we wouldn’t be able to help you with that. We’re happy to answer any other questions you may have if you give us a call at 888-345-5509. Thank you for posting, and we look forward to helping you setup your new phone! Thank you for reaching out to us, Larry. In general, an unlocked GMS device will work well with our SIM card. We can’t guarantee that your device will work with our SIM card without giving it a try first, but many of our customers use a variety of smartphones successfully with our service. If you would like to try our SIM card, you can pick one up from your local Target or Sears store, or you can order it on our website. We can even help you over the phone at 888-345-5509 if you like. We appreciate you taking the time to post today! Thank you for asking, Yael! In most cases, unlocked devices used previously with AT&T work well with our SIM card. You can try it with one of our SIM cards to see if it will work for sure, and with our Risk-Free guarantee, you have nothing to lose. Our SIM cards can be found on our site, at your local Target or Sears store. We can also help you over the phone at 888-345-5509 if that is more convenient. We’re sure you’ll find our SIM card to be a great fit, and we appreciate you taking the time to comment! Thank you for asking, John. In general, phones with full GSM capabilities are a good fit for our SIM cards, as long as they have been unlocked by the previous carrier. While we can’t guarantee it will work without trying it, phones used previously with AT&T generally work with our service. The best way to know for sure is to try one of our SIM cards. We’re happy to help get one on the way to you if you give us a call at 888-345-5509. You can also find them on our site, or at your local Target or Sears store. We appreciate you taking the time to ask about our service, and we’re sure we would be a good fit for your needs. We hope you have a great day! Great question, James. In most cases, unlocked iPhones work well with our SIM card, especially those used previously with AT&T or T-Mobile. You will also want to double check that it has been unlocked by your previous carrier, as unfortunately we can’t do that for you. We’re happy to answer any other questions you may have about using one of our SIM cards at 888-345-5509, or you can find more information on our website. Thank you for taking the time to reach out to us, and we hope you have a wonderful day! Thank you for asking, Mary! When you receive our All-In-One SIM card, it allows you to use our SIM card with all types of cellphones, and accommodates three different sizes. You can get our SIM card at your local Target store, on our website or over the phone at 888-345-5509. This sounds like it could be a great fit with your old phone, but it will only work with an unlocked, GSM phone. We’re happy to answer any questions you may have about using our service, so give us a call at your convenience. We appreciate you reaching out to us today! Why don’t reps answer these questions fairly? Every time someone asks specifically about whether their specific phone unlocked with another carrier is compatible to use with Consumer Cellular, NOT ONE SINGLE REP REPLIED “yes” or “no”. This can’t be rocket science and the answer can and should be given to future customers. Withholding this information is violating their rights to know prior to making decisions regarding discontinuing service with a former carrier or accessing Consumer Cellular carrier services. Thank you so much for posting. Most unlocked GSM phones work perfectly well with our SIM card, particularly those used previously with AT&T or T-Mobile. However, every device is different, and may have different features designed for a specific carrier. Unfortunately, without trying our SIM card with that device, we can’t guarantee it will work. We’re happy to help you test your phone with one of our SIM cards, and since it is risk-free, you have nothing to lose. We’re happy to discuss this with you further if you like, we’re available at 888-345-5509 at your convenience. Thank you for your feedback, and for taking the time to reach out to us. Great question, Jonathan! First, we would recommend double checking that your previous carrier has unlocked your iPhone. Then, the easiest option would be to try our SIM card with your device. That way, you’ll know for sure whether it will work with our service. It’s risk-free, and we’ll give you a $10 invoice credit so your SIM card is free. You can pick one up at a Target store near you, order one on our website or we can help you over the phone at 888-345-5509. Just select the option that is most convenient for you! Thank you for taking the time to post, and we look forward to seeing you as a Consumer Cellular customer soon! Great question, Eli! In most cases, phones that were purchased from Consumer Cellular are a great fit with our SIM card. We’re happy to help you get started if you call us at 888-345-5509, or you can order one of our SIM cards on our site. You can also get a SIM card at your local Target store to test the phone with. We’ll even give you a $10 credit on your account so that it’s free of charge! We appreciate you taking the time to reach out to us, and we are happy to help you with any questions you may have! We’re happy to answer your questions, Michael. If you’re looking to use a phone purchased elsewhere, you’ll want to make sure it is unlocked and that is uses the GSM network for the best results. While we can’t guarantee a device that was not purchased directly from us will work, most customers using a phone with that criteria are successful. You’ll need our SIM card to get started, or you can try switching the SIM card from your current phone. And of course, if we can help you in any way, just give us a call at 888-345-5509. Thank you for posting today! It may be indeed work with our service, Kaye. In general, phones used previously with AT&T or T-Mobile work best with our SIM card. You will need to make sure that it has been unlocked by the original carrier, as we aren’t able to do that on our end. Please keep in mind that we can’t guarantee that your phone with work with our service, and the best way to know for sure is to test it with our SIM card. You can take a look at our video to see exactly how the SIM card works with your phone. If you’re ready, you can order one from our website, pick one up at your local Target store or order over the phone at 888-345-5509. We appreciate you taking the time to post, and we look forward to speaking with you soon! Thanks for your question, Valerie! In general, unlocked phones used previously with AT&T or T-Mobile work best with our service, as they use GSM technology. If your iPhone 6 is fully unlocked and takes a SIM card, there’s still a good chance it may work with our service. We’re happy to test our SIM card with your phone if you like, but unfortunately, we can’t guarantee a device that we didn’t sell will work with our service. If we can answer any other questions or help you order a SIM card, just give us a call at 888-345-5509. We appreciate you taking the time to post, and we hope you have a great day! Thanks for asking, DT! Most unlocked GSM devices or those using a SIM card will work with our service. The best way to know for sure if your device will work is to try it with our SIM card. I reviewed your account, and I see you are using a smartphone currently. You can test your S6 by inserting your current SIM card into that device. You can also pick up a SIM card at your local Target store, order one from our website or call us at 888-345-5509. Please keep in mind that we can’t guarantee that a device we don’t offer will work with our service. We appreciate you taking the time to reach out to us today! Thank you for taking the time to learn more about us, Jack! In general, our SIM card works with most unlocked GSM phones, such as those used with AT&T or T-Mobile. Your Kyocera phone used previously with AT&T could work with our service, but the other most likely wouldn’t work. We do offer a great flip phone, the Consumer Cellular 101, for just $30. You can learn more about it. We’re happy to talk with you more about our service and answer any other questions you may have. Just give us a call at 888-345-5509 and we’ll be ready to help! We appreciate you taking the time to post today, and we hope to see you as a customer soon! Thanks for posting, Ed! If your Blackberry is unlocked and uses the GSM network, you may be able to use it for calling purposes. Please keep in mind that we aren’t able to guarantee a device sold by another company will work with our service. You’ll need our SIM card to get started, which you can find on our website, at your local Target store or we can help you over the phone at 888-345-5509. Just pick the option that will be the most convenient! We’re also happy to answer any questions you may have, so please don’t hesitate to give us a call. We appreciate you taking the time to post, and we hope you have a great day! I have a Samsung sgh-a237 phone that I had with AT&T. Haven’t used it in quite awhile thought I would try with CC. I have installed the SIM card, but how do I get the system to work – I tried to activate it on your website but I no longer have the box with the activation code. I have tried calling you several times today and ended up waiting both times for over half an hour and finally hung up. Am I ever going to get this service working? I am extremely frustrated at this point – do you need to hire more people??
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February 2018
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